Terms of service

Last updated: September 2026

These terms and conditions apply when you use the RADxCORE website or place an order with us.

Please read them before placing an order. By using our website or purchasing from RADxCORE, you agree to these terms.

Nothing in these terms affects your statutory rights under UK consumer law.

1. About RADxCORE

RADxCORE is an independent UK activewear brand based in South Wales.

We work with trusted third-party service providers to help process, produce and fulfil orders.

When you place an order through this website, your contract is with RADxCORE.

For customer support, contact:
support@radxcore.com

2. Our Products

We aim to describe and display our products as accurately as possible.

Colours may appear slightly different depending on your screen, device or display settings. There may also be small variations between products due to manufacturing and printing processes.

Please check the product description and size guide carefully before ordering.

Most RADxCORE products are produced to order after your purchase is placed.

3. Prices

All prices are displayed in GBP (£) unless stated otherwise.

The price shown at checkout is the price you will pay for the products, excluding any separately displayed delivery charges.

We may change our prices at any time, but this will not affect an order that has already been accepted.

If we discover an obvious pricing or product-information error after you place an order, we may contact you to resolve the issue or cancel and refund the affected order.

4. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

You will receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
there has been an obvious pricing or listing error;
payment cannot be authorised;
we suspect fraudulent or unauthorised activity; or
we cannot fulfil the order for another legitimate reason.

If we cancel an order after payment has been taken, you will receive a refund to your original payment method.

5. Payment

Payments are processed securely through the payment methods available at checkout.

RADxCORE does not directly store your full payment-card details.

Available payment methods will be displayed at checkout and may change from time to time.

6. Production and Fulfilment

Most RADxCORE products are made to order.

We work with third-party production and fulfilment partners to manufacture, package and dispatch certain products on our behalf.

This means your order may enter production shortly after it has been placed.

Using third-party service providers does not affect your contract with RADxCORE or your statutory consumer rights.

7. Delivery

Current delivery options, estimated times and charges are shown during checkout where applicable.

As many products are made to order, please remember that production time and delivery time are separate.

Orders containing multiple products may occasionally arrive in separate packages.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly tell you otherwise.

We will take reasonable steps to deliver your order within the agreed timeframe and in accordance with applicable UK consumer law.

For more information, please see our Shipping and Returns page.

8. Delivery Details

You are responsible for providing complete and accurate delivery information when ordering.

If you notice an error in your address, contact support@radxcore.com as soon as possible.

Because orders can enter production and fulfilment quickly, we cannot guarantee that an address can be changed once an order is being processed.

Additional delivery costs caused by an incorrect or incomplete address supplied by the customer may be charged where permitted by law.

9. Changing or Cancelling an Order Before Dispatch

If you need to change or cancel an order, contact support@radxcore.com as soon as possible.

Because most products are made to order and production can begin quickly, we cannot guarantee that an order can be changed before it is produced or dispatched.

This does not affect any cancellation or return rights you have under UK consumer law.

10. Your Right to Cancel

For most products purchased online, UK consumers have a legal right to change their mind.

You normally have 14 days from the day you receive your order to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods.

You do not need to provide a reason.

You may inspect or try on clothing as you reasonably would in a shop. We may make an appropriate deduction from a refund where goods have lost value because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and fit.

To start a return, contact:
support@radxcore.com

Please contact us before sending anything back.

Do not send returns to our business correspondence address.

Further information is available on our Shipping and Returns page.

11. Return Costs

Unless an item is faulty, damaged, incorrect or otherwise not as described, you will normally be responsible for the cost of returning it to us, provided we have informed you of this requirement.

We recommend obtaining proof of postage and using a tracked service where appropriate.

If an item is faulty, damaged, misprinted or incorrect, contact support@radxcore.com before returning anything.

12. Refunds

Where you exercise your statutory right to cancel an eligible online purchase, refunds will be made in accordance with UK consumer law.

For eligible cancellations, this includes the price paid for the returned products and the cost of our standard delivery option where applicable. If you selected a more expensive delivery method, we are not required to refund the additional amount above the standard delivery cost.

Refunds will normally be made to your original payment method.

We may wait until we have received the returned goods, or you provide evidence that you have returned them, where permitted by law.

Your bank or payment provider may take additional time to show the refund in your account.

13. Faulty, Damaged or Incorrect Products

Your products must be as described, fit for purpose and of satisfactory quality.

If an item arrives damaged, defective, misprinted, incorrect or otherwise not as described, please contact support@radxcore.com with:

your name;
your order number;
a description of the problem; and
clear photographs showing the issue where appropriate.

Please contact us as soon as reasonably possible so we can investigate and resolve the problem.

Depending on the circumstances and your statutory rights, the appropriate remedy may include a replacement, repair, refund or other solution.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law. UK consumer protections require refunds/remedies for goods that are faulty, not as described or not fit for purpose.

14. Exchanges and Sizing

Because many RADxCORE products are made to order, we do not currently operate a standard direct-exchange service.

If you order the wrong size and the item is eligible for return, you can return it in accordance with our returns policy and place a new order for the required size.

Please check the size guide on the relevant product page before ordering.

This does not affect your statutory rights where an item is faulty, incorrectly labelled, not as described or otherwise does not conform to your contract.

15. Made-to-Order Products

Most RADxCORE products are produced specifically after an order is received rather than being held as finished stock.

However, being made to order does not by itself remove your statutory cancellation rights.

Different rules may apply to products that are genuinely personalised or made to your individual specifications. Where an exception applies, this will be made clear before purchase.

16. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless stated otherwise:

promotional codes cannot be exchanged for cash;
only one code may be used per order;
offers may have an expiry date or other eligibility requirements; and
we may withdraw or amend an offer where reasonably necessary.

Any specific terms displayed with a promotion will also apply.

Your statutory rights are unaffected when purchasing discounted or sale items.

17. Website Availability

We aim to keep the RADxCORE website available and accurate, but we cannot guarantee uninterrupted access.

We may temporarily suspend, update or change parts of the website for maintenance, security or other operational reasons.

We may also update product ranges, availability, content and features without notice.

18. Intellectual Property

Unless otherwise stated, all RADxCORE branding, logos, graphics, designs, photography, text and other original content on this website belong to RADxCORE or are used by us with permission.

You may use the website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify, sell or commercially exploit our branding, designs or website content without prior written permission.

19. Acceptable Use

You must not misuse our website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation or use it for unlawful or fraudulent purposes.

20. Third-Party Services

We use trusted third-party service providers to help operate our website, process payments, produce and fulfil orders, and provide delivery and other services. These providers may have their own terms and privacy policies where you interact directly with their services. Your contract for products purchased through this website remains with RADxCORE.

21. Privacy and Cookies

We process personal information in accordance with our Privacy and Cookies Policy.

This explains how information is collected, used and protected when you visit the website, place an order or join our mailing list.

22. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

To the extent permitted by law, RADxCORE will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made wholly for personal use.

23. Changes to These Terms

We may update these Terms and Conditions from time to time, for example to reflect changes to our store, fulfilment arrangements or applicable law.

The version that applies to your purchase will generally be the version in force when you placed your order.

The latest version will always be available on this website.

24. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you will also retain any mandatory protections and rights available to you under the laws applicable where you live.

Nothing in these terms prevents you from exercising any rights you have to bring proceedings in an appropriate UK court.