Privacy policy

Last updated: September 2026

RADxCORE respects your privacy. This policy explains what information we collect, why we use it and how we protect it when you use our website, place an order or contact us.

1. Information We Collect

We may collect information including:

your name;
email address;
phone number;
billing and delivery address;
order and purchase information;
payment-related information;
messages you send to us;
marketing preferences; and
information about how you use our website.

Payment details are processed securely by our payment providers. We do not directly store your full payment-card details.

2. How We Use Your Information

We use your information where necessary to:

process and fulfil your orders;
take and manage payments;
arrange delivery;
provide customer support;
process returns and refunds;
prevent fraud and protect our website;
improve our products, website and customer experience;
meet our legal and accounting obligations; and
send marketing where you have agreed to receive it or where otherwise permitted by law.

We only use personal information where we have a lawful reason to do so.

3. Email Marketing

If you sign up to receive RADxCORE emails, we may send you news, product launches, offers and other marketing.

You can unsubscribe at any time using the unsubscribe link at the bottom of our emails.

You can also contact support@radxcore.com if you need help with your marketing preferences.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted companies that help us operate RADxCORE, including providers that help us with:

website and ecommerce services;
payment processing;
order production and fulfilment;
delivery;
email and marketing services;
analytics; and
professional, accounting or legal services.

We only share information where necessary and expect service providers to handle it appropriately and securely.

We may also disclose information where required by law.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including meeting legal, tax and accounting requirements.

Different types of information may be kept for different periods.

6. Your Rights

Under UK data protection law, you may have the right to:

access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete information in certain circumstances;
ask us to restrict how information is used;
object to certain uses of your information;
receive certain information in a portable format; and
withdraw consent where we rely on your consent.

To make a request, contact support@radxcore.com.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

7. Keeping Your Information Secure

We take reasonable steps to protect your personal information.

Our website also uses trusted third-party services to process information and payments securely.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Cookies

8. What Are Cookies?

Cookies are small files stored on your device when you visit a website.

They help websites work correctly and can also be used to remember preferences, understand how visitors use a website and support marketing.

9. Cookies We Use

Our website may use:

Essential cookies
These are needed for the website to work properly, including functions such as your shopping basket, checkout and security.
Analytics cookies
These help us understand how visitors use the website so we can improve it.
Functional cookies
These may remember choices and preferences to improve your experience.
Advertising and marketing cookies
These may be used to understand the effectiveness of advertising and show more relevant marketing.

Where required, non-essential cookies will only be used after you have given your consent.

10. Managing Cookies

When you first visit our website, you may be given options to accept, reject or manage non-essential cookies.

You can change your cookie preferences where this functionality is available.

You can also control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

11. Third-Party Services

Some features on our website are provided by trusted third parties.

These providers may process information or use cookies where necessary to provide their services. Where required, these technologies are controlled by your cookie preferences.