We want ordering from RADxCORE to be simple. Here’s everything you need to know about delivery, returns and refunds.
Shipping
Where do you deliver?
We currently deliver across the UK.
Available delivery options and costs will be shown at checkout.
When will my order arrive?
Most RADxCORE products are made to order. This means your order needs to be produced before it can be shipped.
You’ll receive a confirmation email when your order is placed and tracking details as soon as it’s on its way.
Delivery times shown at checkout are estimates and may vary during busy periods.
Will my whole order arrive together?
Not always.
Some products may be produced or shipped separately, so an order containing multiple items could arrive in more than one package.
If this happens, don’t worry – the rest of your order will be on its way.
Can I change my delivery address?
Please check your delivery details carefully before placing your order.
If you notice a mistake, contact us as soon as possible. Once an order has entered production or been shipped, we may not be able to change the address.
Returns
Can I return an item?
Yes.
If you change your mind, you have 14 days from receiving your order to let us know you’d like to return it. You then have a further 14 days to send it back.
Returned items should be in their original condition. You can try an item on as you would in a shop, but please don’t wear it for training, wash it or damage it.
Please contact us before sending anything back so we can provide the correct return instructions.
How do I start a return?
Email us at support@radxcore.com with:
- Your name
- Your order number
- The item you’d like to return
- A brief reason for the return
We’ll reply with the next steps and return details.
Do I have to pay for return postage?
For change-of-mind returns or items ordered in the wrong size, you are responsible for the cost of returning the item.
We recommend using a tracked delivery service and keeping your proof of postage.
If we've sent you an incorrect item, or your item is faulty or damaged, we'll sort this for you.
Can I exchange an item for another size?
We don't currently offer direct exchanges because our products are made to order.
If you need another size, simply return the original item for a refund and place a new order.
Please check the size guide on the product page before ordering.
Faulty or Damaged Items
If something isn’t right with your order, let us know and we’ll sort it.
Email support@radxcore.com with your order number, a description of the problem and clear photos showing the issue.
Please contact us as soon as possible after receiving the item.
You won’t be expected to pay return postage for an item that is faulty, damaged or incorrectly supplied.
Refunds
Once we’ve received and checked your return, we’ll let you know that your refund is being processed.
Approved refunds will be returned to your original payment method.
Please allow some additional time for your bank or payment provider to process the refund.
For eligible cancellations, we'll also refund the cost of the standard delivery option originally paid. If you chose a more expensive delivery service, the additional delivery cost isn't refundable.
Made to Order
Most RADxCORE products are made especially for you after you place your order.
This helps us reduce unnecessary stock and waste.
Being made to order doesn’t affect your statutory rights.
Need Help?
Got a question about your order, delivery or return?
Email us at support@radxcore.com and we’ll be happy to help.
RADxCORE
Built for Movement.