Refund policy

Last updated: September 2026

We want ordering from RADxCORE to be simple. If something isn't right, contact support@radxcore.com and we'll help.

Returns

If you change your mind, you have 14 days from receiving your order to let us know you'd like to return it. You then have a further 14 days to send the item back.

Items should be returned in their original condition. You can try clothing on as you would in a shop, but items should not be worn for training or everyday use, washed, damaged or otherwise handled beyond what is reasonably necessary to check the fit and condition.

To start a return, email support@radxcore.com with:

• your name;
• order number;
• item you'd like to return; and
• brief reason for the return.

Please contact us before sending anything back.

We will provide the correct return instructions.
Do not send returns or parcels to our business correspondence address.

Return Postage

For change-of-mind or wrong-size returns, you are responsible for the cost of returning the item.

We recommend using a tracked service and keeping proof of postage.

If an item is faulty, damaged, incorrect or not as described, contact us before returning it and we'll provide appropriate instructions.

Wrong Size

We do not currently offer direct exchanges.

If you've ordered the wrong size, you can return an eligible item for a refund and place a new order for the correct size.

Please check the size guide on the relevant product page before ordering.

Faulty, Damaged or Incorrect Items

If something isn't right with your order, let us know and we'll sort it.

Email support@radxcore.com with your order number, a description of the problem and clear photographs where appropriate.

Your statutory rights are not affected.

Refunds

Once an eligible return has been received and checked, we'll let you know when your refund has been processed.

Refunds are made to the original payment method.

For eligible cancellations, we'll also refund the cost of our standard delivery option where applicable. If you chose a more expensive delivery option, the additional delivery cost is not refundable.

Your bank or payment provider may take additional time to show the refund in your account.

Made to Order

Most RADxCORE products are made to order after you place your order.

Being made to order does not by itself affect your statutory cancellation or return rights.

Products that are genuinely personalised or made to your individual specifications may be treated differently. Where this applies, we'll make this clear before purchase.

For help with a return or refund, contact support@radxcore.com.